Returns & Exchanges

At Floor & Decor, we want you to be completely satisfied with your purchase. If you have leftover materials or changed your mind, you can return resalable items within 90 days of purchase with a valid receipt.

Return Process

• 1.
  Gather Your Documentation

  Locate your original sales receipt or order confirmation email to ensure a smooth processing of your refund or exchange.

• 2.
  Check Item Condition

  Verify that all tile, stone, or wood products are in their original packaging, unopened, and in resalable condition.

• 3.
  Visit a Local Store

  Bring your items and proof of purchase to the customer service desk at any Floor & Decor location for an immediate refund to your original payment method.

• 4.
  Online Return Shipping

  For online orders that cannot be returned to a store, contact our customer support team to receive a return authorization and shipping instructions.